Blog, Empathy, Microlearning, Soft Skills

Soft Skills for Empathy

23.5.2025

Develop Your Staff’s Empathy Skills with Microlearning and Reflection

In our new production, we explore an essential soft skill – empathy. It may sound easy to master, but despite good intentions, we don’t always respond with empathy. Our new content helps your staff understand what empathy is, why it matters, and how it can be practiced in everyday situations.

The microlearning modules are designed to fit even the busiest schedules. Each module is concise, clear, and encourages reflection, all grounded in research-based knowledge. The learning content guides learners toward deep reflection and practical application. All modules are suitable for both independent study and group learning. Explore the content of the microlearning modules below.

Empathy in Everyday Interactions, Part 1

Empathy isn’t about fixing other people’s problems — it’s about connecting with them. In this video, we take a closer look at what happens when we jump too quickly to problem-solving instead of truly listening. Through a relatable story and common real-life examples, you’ll learn how to avoid the traps of deflecting, diminishing, or unwanted advice — and begin to understand what empathy truly means. We recommend this video to those that want to deepen their relationships and become a more supportive presence in others’ lives.

Empathy in Everyday Interactions, Part 2

Want to take your staff’s empathy skills to the next level? In this second part of our video series, we move from theory to practice — offering tangible ways to respond with empathy in real conversations. From listening with intention to choosing words that validate and connect, this episode helps your staff become the kind of persons others trust and open up to. Empathy isn’t just something people feel — it’s something people do. Let’s start practicing it.

Empathy Skills Content Now Available on Various Platforms

For learning platforms as a part of the soft skills library.
For Sharepoint -intranets and learning platforms as a part of the microlearning library.
For learning platforms as a part of Colleaqueship tutorial package.

Now available in Finnish, English, and Swedish.