{"id":1135,"date":"2018-11-22T11:07:30","date_gmt":"2018-11-22T09:07:30","guid":{"rendered":"https:\/\/academyofbrain.com\/?p=1135"},"modified":"2024-08-22T10:16:10","modified_gmt":"2024-08-22T07:16:10","slug":"nain-navigoit-konfliktissa","status":"publish","type":"post","link":"https:\/\/academyofbrain.com\/fi\/2018\/11\/22\/nain-navigoit-konfliktissa\/","title":{"rendered":"N\u00e4in navigoit konfliktissa!"},"content":{"rendered":"\r\n
Ratkaisutaitoinen ty\u00f6yhteis\u00f6 pys\u00e4htyy tarkastelemaan<\/em>, mitk\u00e4 asiat vaikuttavat hankalan tilanteen syntymiseen, mit\u00e4 tunteita tilanteeseen liittyy ja mit\u00e4 asioille voi tehd\u00e4. N\u00e4in yhteis\u00f6 <\/em>saa k\u00e4ytt\u00f6\u00f6ns\u00e4\u00a0ristiriidoissa muhivan energian.<\/em><\/h5>\r\n\r\n\r\n\r\n

Loppuk\u00e4ytt\u00e4j\u00e4: Helmi H\u00e4m\u00e4l\u00e4inen, Valmentaja: Jarmo Manner<\/strong><\/em><\/p>\r\n\r\n\r\n\r\n

Huonotuulinen asiakas voi synnytt\u00e4\u00e4 ty\u00f6yhteis\u00f6\u00f6n suuren konfliktin. Kas n\u00e4in se k\u00e4y: vihainen Pekka saa asiakaspalvelijana ty\u00f6skentelev\u00e4n Helmin pahalle p\u00e4\u00e4lle. Suutusp\u00e4iss\u00e4\u00e4n t\u00e4m\u00e4 \u00e4l\u00e4ht\u00e4\u00e4 tarpeettomasti ty\u00f6kaverilleen Antille, joka puolestaan luulee \u00e4re\u00e4n kommentin johtuvan itsest\u00e4\u00e4n. Konfliktin kierre huipentuu, kun Antti alkaa suuttuneena levitt\u00e4\u00e4 tietoa Helmin huonoista yhteisty\u00f6taidoista. Kaikki sai siis alkunsa siit\u00e4, ett\u00e4 negatiivinen tunne ja huono viestint\u00e4 ohjasivat Antin tekem\u00e4\u00e4n virheellisi\u00e4 p\u00e4\u00e4telmi\u00e4 Helmin k\u00e4yt\u00f6ksest\u00e4.<\/p>\r\n\r\n\r\n\r\n

Eip\u00e4 tiennyt kiukkuinen Pekka, millaisen konfliktin h\u00e4nen t\u00f6ker\u00f6 k\u00e4yt\u00f6ksens\u00e4 puhkaisisi ty\u00f6yhteis\u00f6ss\u00e4. H\u00e4n vain sattui purkamaan n\u00e4lk\u00e4kiukkuaan viattomalle Helmille.<\/p>\r\n\r\n\r\n\r\n

\u2013 Konflikteja syntyy usein\u00a0aivan\u00a0turhaan,\u00a0kun emme selvit\u00e4 toistemme odotuksia. Sitten kuvittelemme toisten olevan eri mielt\u00e4, vaikka oikeasti tavoite on sama, kertoo yritysjohdon valmentaja Jarmo Manner<\/strong>.<\/p>\r\n\r\n\r\n\r\n

Manner on Academy of Brainin N\u00e4in ratkaiset konfliktit -verkkokurssin valmentaja. H\u00e4n on huomannut urallaan, ett\u00e4 ongelmatilanteet aiheuttavat organisaatioissa inhimillist\u00e4 k\u00e4rsimyst\u00e4 ja taloudellisia tappioita.<\/p>\r\n\r\n\r\n\r\n

\u2013 Parhaimmillaan konflikti on luovuuden l\u00e4hde ja pahimmillaan se tappaa innostuksen ja hyydytt\u00e4\u00e4 liiketoiminnan. Parhaat tiimit osaavat k\u00e4sitell\u00e4 konflikteja, jotka ovat toiminnan kehittymisen edellytys,\u00a0Manner kertoo.<\/p>\r\n\r\n\r\n\r\n

Ratkaisuun kuljetaan nelj\u00e4n oven l\u00e4pi<\/strong><\/p>\r\n\r\n\r\n\r\n

K\u00e4yt\u00e4nn\u00f6ss\u00e4 konfliktin ratkaisu on rakentavaa keskustelua. N\u00e4in ratkaiset konfliktit -valmennuksessa ongelmatilanteita opetellaan tarkastelemaan nelj\u00e4n oven kautta. Niiden avulla pys\u00e4hdyt\u00e4\u00e4n pohtimaan, mitk\u00e4 asiat vaikuttavat hankalan tilanteen syntymiseen, mit\u00e4 tunteita tilanteeseen liittyy ja mit\u00e4 asioille voi tehd\u00e4. Nelj\u00e4n oven avulla harjoitellaan oppivaa ja kehitt\u00e4v\u00e4\u00e4 keskustelua.<\/p>\r\n\r\n\r\n\r\n

Matka kohti konfliktin ratkaisua alkaa ensimm\u00e4isest\u00e4 ovesta, josta kurkistetaan totuuteen. Ongelmatilanteen ratkominen aloitetaan selvitt\u00e4m\u00e4ll\u00e4, kenen versio tilanteesta on totta, tai millaisia n\u00e4kemyksi\u00e4 osapuolilla on tapahtumista. On selv\u00e4\u00e4, ettei Antti voinut tiet\u00e4\u00e4 Pekan vihoitelleen minulle.<\/p>\r\n\r\n\r\n\r\n

Toisesta ovesta kuljetaan tunteisiin. Konfliktit toistuvat ihmisist\u00e4 riippumatta, eik\u00e4 niille ole mit\u00e4\u00e4n tietty\u00e4 syyt\u00e4. Niille on kuitenkin yhteist\u00e4, ett\u00e4 alamme ristiriitatilanteissa helposti syyllist\u00e4\u00e4 toisiamme, kun toimimme tunteidemme johdattamina. Antti siis toimi, kuten me ihmiset tapaamme toimia.<\/p>\r\n\r\n\r\n\r\n

Kun pohdin omia konflikteissa syntyvi\u00e4 tunteitani, nousee mieleeni ensimm\u00e4isen\u00e4 h\u00e4pe\u00e4. En haluaisi selvitt\u00e4\u00e4 konfliktia, koska ajattelen, ett\u00e4 minut tuomitaan. Toisaalta en haluaisi my\u00f6sk\u00e4\u00e4n saattaa muita tilanteeseen, jossa arvioidaan ep\u00e4onnistumisia.<\/p>\r\n\r\n\r\n\r\n

\u2013 Suurin psykologinen este konfliktin ratkaisemiselle\u00a0on pelko siit\u00e4, ett\u00e4 muut loukkaantuvat suorasta puheesta. Siksi on turvallista olla hiljaa, Manner havainnollistaa.<\/p>\r\n\r\n\r\n\r\n

Mannerin mukaan pienet erimielisyydet kannattaisi k\u00e4sitell\u00e4 heti, koska asiat kasvavat sit\u00e4 suuremmiksi mit\u00e4 pidemp\u00e4\u00e4n ne saavat muhia.<\/p>\r\n\r\n\r\n\r\n

Ik\u00e4v\u00e4t tunteet eiv\u00e4t ole este konfliktinratkaisulle. Mieless\u00e4mme on kaksi perusolotilaa: gepardi- ja p\u00f6ll\u00f6mieli. Ensimm\u00e4inen on tunteellinen vaiston varassa el\u00e4v\u00e4 saalistaja ja toinen vain turvallisessa ymp\u00e4rist\u00f6ss\u00e4 esiin p\u00f6ll\u00e4ht\u00e4v\u00e4 viisas tarkastelija.<\/p>\r\n\r\n\r\n\r\n

Konflikteissa on t\u00e4rke\u00e4\u00e4 tunnistaa, kumpi mieli meit\u00e4 hallitsee, sill\u00e4 vain p\u00f6ll\u00f6mielentilassa voidaan saavuttaa rakentavaa keskustelua.<\/p>\r\n\r\n\r\n\r\n

Kolmas ovi k\u00e4tkee taakseen identiteetin, jonka jokainen laittaa tahtomattaan peliin vaikeassa tilanteessa. Konfliktin ratkaisemisessa on osattava tarkastella tilannetta objektiivisesti: min\u00e4 en ole huono ihminen, vaikka ty\u00f6kaverini kritisoi toimintatapojani.<\/p>\r\n\r\n\r\n\r\n

Viimeisen nelj\u00e4nnen oven kautta sukelletaan tilanteeseen. Pystyn suhtautumaan konfliktiin rakentavasti, kun tutkin, millaisessa tilanteessa konflikti on syntynyt ja mitk\u00e4 tekij\u00e4t johtivat tilanteen k\u00e4rjistymiseen.<\/p>\r\n\r\n\r\n\r\n

Nelj\u00e4 ovea auttavat my\u00f6s selkiytt\u00e4m\u00e4\u00e4n omaa ajattelua ennen konfliktista k\u00e4yt\u00e4v\u00e4\u00e4 keskustelua. Samalla j\u00e4\u00e4 aikaa kaivaa esiin oma p\u00f6ll\u00f6mielens\u00e4.<\/p>\r\n

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Huonotuulinen asiakas voi synnytt\u00e4\u00e4 ty\u00f6yhteis\u00f6\u00f6n suuren konfliktin. Kas n\u00e4in se k\u00e4y: vihainen Pekka saa asiakaspalvelijana ty\u00f6skentelev\u00e4n Helmin pahalle p\u00e4\u00e4lle. Suutusp\u00e4iss\u00e4\u00e4n t\u00e4m\u00e4 \u00e4l\u00e4ht\u00e4\u00e4 tarpeettomasti ty\u00f6kaverilleen Antille, joka puolestaan luulee \u00e4re\u00e4n kommentin johtuvan itsest\u00e4\u00e4n.<\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":128,"featured_media":412,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-1135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogi"],"yoast_head":"\nN\u00e4in navigoit konfliktissa! - Academy of Brain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/academyofbrain.com\/2018\/11\/22\/nain-navigoit-konfliktissa\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u00e4in navigoit konfliktissa!\" \/>\n<meta property=\"og:description\" content=\"Huonotuulinen asiakas voi synnytt\u00e4\u00e4 ty\u00f6yhteis\u00f6\u00f6n suuren konfliktin. 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