Our customer success manager and your team will start by clarifying the objectives and designing our service to meet your needs. Your goals can include, for example:
The development plan for psychological working life skills focuses on the individual, team, task, and organizational levels. We achieve our goals with the Mind Journeys learning tracks, effective communication, and the elements of collaborative learning.
The Mind Journeys learning tracks create a campaign-like feeling of doing things together for the whole year – “This is created exactly for us.”
We have formulated best practices for learning on the job into the Mind Journeys learning tracks. The model has 15 ready-made learning tracks, from which you can choose one for each quarter. If you cannot find suitable trails, we can tailor new tracks to meet your needs.
Communication – newsletters and inspiring internal communication about the perceived benefits
The Mind Journeys learning tracks will be launched to staff with inspiring newsletters at agreed times. Each month, we will send a message to the participants once new content is added to the learning track. At the end of the learning track, the results are communicated to the staff in an inspiring way; “This many courses we attended and this kind of feedback you gave.” We also recommend sharing “colleague’s tips” in the internal communication channels, e.g., “Matthew learned these tools from the Time Management training.”
In addition to independent online learning, we recommend holding at least one joint learning session per month. Collaborative learning inspires, increases motivation, improves interaction, and opens up new ways of thinking. It also makes it easier to put the lessons learned into practice. The “AOB tutors” within your company will guide the discussion. AOB provides tutor training, and this role can be shifting. Tutors also have the task of maintaining virtual conversations and reminding and inspiring co-workers to learn online. In addition, we encourage participants to spar and share insights together with a colleague.
Studying together can be as light and easy as watching a short video in a team meeting and discussing the thoughts that arise.
With the tutor training we provide, anyone can facilitate a joint learning session. This is an excellent opportunity to develop your facilitation skills.
We strongly believe that good communication is the best tool for change. Internal communication plays an essential role in creating a successful program, and we look forward to active co-operation on this matter. Therefore, we emphasize communication as a strong part of the entire life cycle of our service.
Active internal dialogue is a prerequisite for success. Therefore, we support the customer holistically in tracking effectiveness and communicating successes.
We have created a success index representing the participants’ activity, perceived service effectiveness, and feedback. The success index is a simple number between 1-5 which we will track monthly. This allows us to react quickly if the index starts to decline or highlight your success. You will also be able to see how your index relates to our other customers.
Our Customer Success Manager will arrange a meeting with you at least once a quarter to review the results and agree on the following activation measures. In addition, we respond to changes in the index by providing support in both communication and learning management.
We are your everyday partner in developing work-life skills. Through long-term co-operation with our customers, we have achieved an average activity of 80%. Furthermore, the satisfaction with our service is 4.3 on a scale of 1-5. Effective learning is close to our hearts, and we are researching it with passion.
We live with the successes of our clients – big or small. According to our customer data and research, we have witnessed effects such as improved atmosphere at work, stronger psychological safety, improved energy levels, and relief from stress.
Even though the co-operation continues, it is good to look at the results and clarify what we achieved every year. You will also be pleased to present the results to the management team, colleagues, and teams inside the house.
Watch our latest webinar, where we discussed the effective development of work-life skills under the direction of our experts. Using two client case studies, we demonstrated how organizations can develop a platform for collaborative e-learning and the importance of communication as the inspiration for all learning environments.
Download to watch the webinar.
The webinar is in Finnish.